FAQ General Issues Payments Flipping Refunds What is a Flip®? A Flip® is a brand-new, 100% authentic ticket that allows you access to anevent after it begins. When a fan leaves a Flip®-enabled event, we make theremaining time available on their ticket available to waiting fans. How do I receive my Flip®? If you purchased a Flip® for a ticketed (versus wristband) event, youwill find your entry Flip® in the FlipTix® app. Clickon ‘My Tickets’ in the bottom navigation and you will find the Flip®that you have purchased. Please show this to gain entry to the venue If you purchased a Flipped wristband (versus a ticket), then you need to find theclosest FlipTix® booth onsite at the festival to pick up yourwristband. If you can’t find our booth, please send an email to help@FlipTix.com and wewill respond with location instructions Why can’t I Flip® at all events? There are 2 reasons for this: FlipTix® is not yet a partner with the event promotoer and/or the venue. Please send us a note at help@FlipTix.com to tell us where you would like us to be. You are attending a General Admission show (non-festival). While we do make tickets available for these types of shows at participating venues, there is no ability to Flip® General Admission tickets. How do I receive my reward for Flipping? You will receive an email with information on how to receive your reward. Please make surethat your email is up-to-date in the FlipTix® app. How do I update my contact information to ensure that I receive my reward? Once in the FlipTix® app, Click on ‘Account’ in the bottom navigation bar;Click on ‘Profile’; Click on ‘Edit’ and update the appropriate information. Why didn’t I get the Flip® I paid for? Please send an email to firstname.lastname@example.org and we will address your question asfast as possible. If I purchased more Flips than I really wanted, what can I do? Per FlipTix® Terms of Service that you agreed toat the time of purchase, all sales are final and no returns or cancellations will beallowed. This is because once you purchase a Flip®, we issue a reward to the original Flip®holder. What if I don’t like my reward? We’re really sorry if you don’t like your Flip® reward. We have tried to provide incentivesand rewards consistent with feedback provided by other Flippers. Please send us an email email@example.com to provide yourspecific feedback. Why won’t the FlipTix® App accept my credit card? Please ensure you are inputting all of the requested credit card information (accountnumber, CVV, and expiration date) If you are using a debit card, please ensure you have enough money to cover the entireamount of the Flip purchase Can I change my payment method? There are 2 ways to change your payment method: When you checkout, input the required information of your preferred payment method Click on ‘Account’ on the bottom navigation on the app; Select “Payment Method”; andinput the required information of your preferred payment method How do I Flip® a ticket? Log In to FlipTix® App Select ‘Flip®’ in bottom navigation Click ‘Flip®’ my tickets Select the event for which you want to Flip® You may need to select “Upcoming” events if the event you wish to Flip® isnot current Select your event Add the UID or Number listed on your wristband or ticket for the amount of tickets youwant to Flip Select Add UID Select Ticket Type Add Payout Information Confirm you wish to Flip® When ready, see FlipTix® onsite to confirm departure Your ticket is Flipped! Check the FlipTix® App and email for information on your ticket status Can I Flip® directly to a specific person? No, FlipTix® does not currently support the ability to Flip® yourticket to a specific individual. Once you register and post your Flip®, allinterested fans are notified that a Flip® is available, and everyone has an equalshot at getting your Flip®. How do I find the status of my Flip®? Check the FlipTix® App under “Flip®” and find your tickets under“Flipping.” How long does it take for a ticket to get Flipped once I put it up to Flip®? This depends on the demand at an actual event. High Demand events have seen Flips move in 16seconds or less. Flips at lower demand events may not move at all. How do I get a refund for my purchase? Unfortunately, there are no refunds once you complete your purchase. There is a very specific reason for this – and it’s not because we’re trying to be difficult. You see, once you purchase your ticket from FlipTix®, our system automatically notifies our Rewards platform that we need to compensate the source of the Flip®. We hope you understand! For Flip®-enabled events, you are always welcome to register your tickets for placement in the Flip® marketplace.