FAQ

 

A Flip® is a brand-new, 100% authentic ticket that allows you access to an
event after it begins. When a fan leaves a Flip®-enabled event, we make the
remaining time available on their ticket available to waiting fans.

 

 

  • If you purchased a Flip® for a ticketed (versus wristband) event, you
    will find your entry Flip® in the FlipTix® app. Click
    on ‘My Tickets’ in the bottom navigation and you will find the Flip®
    that you have purchased. Please show this to gain entry to the venue
  • If you purchased a Flipped wristband (versus a ticket), then you need to find the
    closest FlipTix® booth onsite at the festival to pick up your
    wristband. If you can’t find our booth, please send an email to help@FlipTix.com and we
    will respond with location instructions

 

There are 2 reasons for this:

  • FlipTix® is not yet a partner with the event promotoer and/or the venue. Please send us a note at help@FlipTix.com to tell us where you would like us to be.
  • You are attending a General Admission show (non-festival). While we do make tickets available for these types of shows at participating venues, there is no ability to Flip® General Admission tickets.

 

You will receive an email with information on how to receive your reward. Please make sure
that your email is up-to-date in the FlipTix® app.

 

 

Once in the FlipTix® app, Click on ‘Account’ in the bottom navigation bar;
Click on ‘Profile’; Click on ‘Edit’ and update the appropriate information.

 

 

 

 

 

 

Please send an email to and we will address your question as
fast as possible.

 

 

Per FlipTix® that you agreed to
at the time of purchase, all sales are final and no returns or cancellations will be
allowed. This is because once you purchase a Flip®, we issue a reward to the original Flip®
holder.

 

 

We’re really sorry if you don’t like your Flip® reward. We have tried to provide incentives
and rewards consistent with feedback provided by other Flippers. Please send us an email at
to provide your
specific feedback.

 

 

  • Please ensure you are inputting all of the requested credit card information (account
    number, CVV, and expiration date)
  • If you are using a debit card, please ensure you have enough money to cover the entire
    amount of the Flip purchase

 

There are 2 ways to change your payment method:

  • When you checkout, input the required information of your preferred payment method
  • Click on ‘Account’ on the bottom navigation on the app; Select “Payment Method”; and
    input the required information of your preferred payment method

 

  1. Log In to FlipTix® App
  2. Select ‘Flip®’ in bottom navigation
  3. Click ‘Flip®’ my tickets
  4. Select the event for which you want to Flip®
  5. You may need to select “Upcoming” events if the event you wish to Flip® is
    not current
  6. Select your event
  7. Add the UID or Number listed on your wristband or ticket for the amount of tickets you
    want to Flip
  8. Select Add UID
  9. Select Ticket Type
  10. Add Payout Information
  11. Confirm you wish to Flip®
  12. When ready, see FlipTix® onsite to confirm departure
  13. Your ticket is Flipped!
  14. Check the FlipTix® App and email for information on your ticket status

 

No, FlipTix® does not currently support the ability to Flip® your
ticket to a specific individual. Once you register and post your Flip®, all
interested fans are notified that a Flip® is available, and everyone has an equal
shot at getting your Flip®.

 

 

Check the FlipTix® App under “Flip®” and find your tickets under
“Flipping.”

 

 

 

 

 

 

This depends on the demand at an actual event. High Demand events have seen Flips move in 16
seconds or less. Flips at lower demand events may not move at all.

 

Unfortunately, there are no refunds once you complete your purchase. There is a very specific reason for this – and it’s not because we’re trying to be difficult. You see, once you purchase your ticket from FlipTix®, our system automatically notifies our Rewards platform that we need to compensate the source of the Flip®. We hope you understand!

For Flip®-enabled events, you are always welcome to register your tickets for placement in the Flip® marketplace.